Wompoo Eco Retreat - Our Policies

Below you will find information on our booking policies.

Your hosts, Peter and Jill are a friendly couple who respect the privacy of their guests. Their house is 40 metres from the Rambutan Bungalow and 20 metres from the Mangosteen Bungalow. Guests are more than welcome to come up to the house if they have any questions.

House rules

Please note the property may not be safe or suitable for children (0-12 years).

This property is not suitable for pets.

No parties or events.

Eco values

It is because of the eco values of this area that we choose to live here and we want to share this place with you. We reduce our human foot-print with thought placed on how we live.

The drinking water on our property is from an artesian fracture with no pesticides or herbicide input.

We generate our own solar power, but in times of high electricity demand, or little sun, we may use the generator for short periods. You will notice the limited number of power points and the higher reliance on gas. We ask that you don’t use high powered devices e.g. hairdryers, shavers etc as
they will disrupt the power supply.

A compost bin is provided for your food scraps which will eventually end up in our garden. PLEASE
NO MEAT OR CITRUS.

Smoking policy

We respect your right to smoke, however, it is not permitted inside the bungalows. Smoking is allowed on the deck area PROVIDED THAT all windows and doors remain closed. An ashtray is provided and we request that all cigarette butts, ash, tobacco or any used smoking product is disposed of correctly. Please don’t take any soiled ashtrays inside the accommodation.

Cancellation

If you change your plans and need to cancel your booking please advise us as soon as possible.

A full refund for cancellations made within 48 hours of booking or the check-in date is at least 14
days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for
cancellations made within 7 days of check-in. Less fees stated below..

Our booking agents charge a non-refundable booking fee of $4.95 plus, for any cancellations a
service fee of $20 is deducted from total tariff.

If cancellation is due to Covid-19 border closure or lock-down, a full refund less a $20.00 administration fee will be issued.

Cleaning

We want you to know that we’re committed to providing a clean and safe environment for our guests.

We clean and disinfect throughout, with particular attention to frequently touched surfaces (light switches, doorknobs, cabinet handles, remotes, etc).